| Hicom Office Pro : Communication Platform for end-user solutions |
| System features |
The Hicom system offers a wide range of features : |
Selected features
Caller list. Unanswered internal and external calls are recorded on sys-tem telephones with displays. External calls require the feature "Calling line Identity presentation" (CLIP) to be provided by the network (ISDN). Before being added to the list, calls are stamped with the date and time, and the number of call attempts is recorded. A callback can be initiated directly from this list.
Do Not Disturb/"silent call". A user can block incoming calls. If Do Not Disturb is activated, callers hear the busy signal. Authorized users (e.g. the Attendant) can override this feature. Acoustic signaling of calls can be deactivated on system telephones, so that they are only shown on the display (not available with optiset E entry).
Call pickup. You can pick up calls within a call pickup group or for specified colleagues from your own tele-phone.
Call override/intrusion. Authorized users can intrude in another user’s on-going connection.
Classes of service. Different classes of service can be assigned to every subscriber in a PBX. The classes of service distinguish between:
– Unrestricted trunk access
– Some restriction on trunk access
– No trunk access
Voice call to system telephones using the internal speaker or via an external speaker is possible.
Call charge recording. The total of meter pulses can be displayed for each terminal or trunk. Call duration display is used for lines without call charge pulses.
Group call allows authorized users to make a voice broadcast to a total of 150 groups containing up to 20 stations. Individual stations can temporarily leave the group.
Internal directory. All extensions are stored with their associated names in the system’s internal directory. In the case of system telephones, you can search for these extensions on the display and dial them directly.
Speed dialing. Up to 10 personal destinations can be saved for each individual telephone, and up to 1000 can be saved centrally for all extensions.
Toggle between two existing calls.
Standard features
| Euro-ISDN features*, Manager Secretary Features |
The prerequisites for a pan-European, uniform communication structure are satisfied by the Euro-ISDN standard, DSS1.
The following Euro-ISDN functions are supported by the system, but please note that some of these features may not be supported by all public net-works:
Services. Voice data and group 3 fax documents are transmitted on a 3.1 kHz bandwidth; data and group 4 fax documents are transmitted at 64kbit/s per B channel.
Direct inward dialing (DID). This features allows you to dial each individual station in the PBX directly from the public exchange.
Calling line identification presentation (CLIP). The calling party’s ISDN number is displayed at the station called.
Calling line identification restriction (CLIR). The caller’s number is not displayed at the station called. This feature can be activated either for the entire system, or temporarily on a per call basis.
Connected line identification presentation (COLP). The connected party’s number is shown on the calling party’s display.
Connected line identification restriction (COLR). The display of the connected party’s number is suppressed on the calling party’s display.
Multiple subscriber numbers (MSN). Stations on an S 0 bus can be assigned individual call numbers (MSNs) from the numbering scheme of the PBX. These numbers can then be used to contact the stations directly (e.g. PC cards, group 4 fax machines).
Call charge transfer (AOC). Information regarding call charges is transmitted to the PBX during, or after the call. This information can be displayed on the station display, in units or in currency amounts.
Sub addressing (SUB). User defined information in addition to the call number is transferred to the terminal called. This means that specific customer related procedures can be initiated. Replies are not possible.
User-to-user signaling (UUS1). User-to- user signaling allows a limited volume of information to be transferred in both directions from one terminal to another via the signaling channel.
Call forwarding in the public net-work (CFU, CFB, CFNR) (not available with S 2M ). All calls for an ISDN line are forwarded to a predefined destination. This feature is activated from an authorized telephone and applies to the entire connection in the case of a DID connection (point-to-point). In the case of a multi-device connection, only the MSNs assigned to the telephone are forwarded.
Call deflection (CD). Calls for an internal user who has activated external call forwarding are deflected via the public exchange to the external destination station. The B channels are thus not re-quired and are released. In the present version, call charges are not registered at the PBX.
Callback in the public network (CCBS). If an external station called is busy, a callback request within the public network can be stored. The user that entered the request is called back once the external station becomes free.
Tracing malicious callers (MCID). With this feature, malicious callers can be identified in the public network. This feature must be requested from the public network operator.
Manager/secretary features
These features ensure rapid manager / secretary communication.
- Camp-on at manager’s telephone can be activated using secretary telephone
- Secretarial function transfer
-Call transfer to the secretary tele-phone
-DSS keys for manager/secretary
| System administration, User Solutions* |
System administration can be per-formed by the customer with Hicom Assistant TC or Hicom Assistant C. Hicom Assistant TC allows the customer to perform administration tasks on any optiset E telephones with a display.
The optiset E memory telephone is recommended as this has an alphanumeric keypad (e.g for entering station names etc.)
Hicom Assistant C is a service tool that runs under Microsoft Windows and is installed on a PC connected to the sys-tem via an RS232 interface. Other powerful PC-based service tools are available to support the service technician in installing and administering the communication system. The service technician can also change set-tings within the communication system via a remote connection. Regardless of the method used, the customer data is always guaranteed maximum protection in accordance with the applicable data protection laws.
Relocate
With this feature, optiset E telephones can be relocated without the necessity to change the system programming. A relocated terminal retains its extension number and the user features set. This feature ensures that customers have the freedom to move users around, without the need for an engineer to vis-it.
User solutions*
Mobile communication
Hicom cordless
An integrated solution based on the DECT standard for unlimited contactability on the entire company premises.
Automatic call distribution (ACD)
Hicom Agentline Office
Distributes incoming calls automatically to specific groups of agents. Statistical evaluation and user-friendly graphical displays provides customers with the ability to plan their human resources ef-ficiently.
* subject to local approval and sales release
Computer-driven telephony (CTI)
Smartset
This PC software allows users to dial numbers from the PC and also records incoming internal and external (ISDN) calls in a caller list. When a call is received, the software runs a comparison with the PC address book to identify the caller, and if a match is found, will display the entry associated with this number. Other PC programs can alsobe activated by using the incoming ISDN number.
Hicom CTI TAPI
A driver software package, developed to allow the integration of PC’s and dig-ital system telephones via an industry standard interface. This means that TAPI compliant applications are thus easily supported.
Multimedia applications
Hicom videoset
This user-friendly video conferencing system brings managers and teams closer together.
Hicom videokit
Enhances a Windows PC for visual con-tact and application sharing with your partners.
Swift Site
Enables you to combine a conventional TV monitor with a video conferencing system. The system is very light, and easy to set up and move from one location to another
Call charge management
Cosima TC/TeleData Office
Cosima TC and TeleData Office are PC-based programs for recording and as-signing incoming and outgoing call data. It can also analyse call records on a station, trunk, or department basis.
| Branch solutions*,Least cost routing*, Networking* |
Hicom 150 E OfficePro in the hotel
Caracas Desk
Caracas Desk is a cost-effective communication solution for small and medium sized hotels operating without computer based hotel solutions. The easy-to-use reception terminal, Memory Desk, ensures that all important daily hotel functions and tasks are quickly and efficiently executed. The guest thus benefits from an optimised and convenient service.
Caracas Inn
This Windows based PC software package meets the requirements for medium sized hotels, and supports features such as check-in/check-out, call charge recording and wake-up functions.
Caracas Link
A standardised hotel interface guaran-teeing the reliable connection of user-friendly front-office solutions to Hicom 150 E OfficePro.
Least cost routing*
Hicom 150 E OfficePro uses this function to automatically control the path used for an outgoing call. The path can be routed via the public network, various network carriers or a private net-work. The system scans pre-programmed routing tables for the most cost effective route for the external call. Outgoing call attempts are routed in accordance with these routing table steps. These tables analyse the digits dialled by the user and determine the call number to be dialled by the system. The LCR feature is designed to make the best use of the varying tariffs offered by the different network carriers. Depending on the time of day and day of the week, this feature automatically selects the most cost-effective route for an outgoing call.
Digital nailed connection
Company communication networks can be set up between several Hicom systems with the CorNet N protocol using digital S 0 or S 2M nailed connections. The systems are linked via public and/or private lines. The following features are available network-wide:
Network-wide common numbering plan, Transmission of call number/name, Call forwarding, Network-wide authorisation for each subscriber line circuit,
Virtual network
A virtual network from Hicom systems via S 0 or S 2M dial-up lines is advisable from an economic point of view in situations where nailed connections are not viable on account of low traffic levels or if the full range of services offered by a nailed connection is not required. Various features are available, such as
* subject to local approval and sales release
| Telephones, Adapters, System Interfaces |
Telephones
The following optiset E digital system telephones (two-channel U P0/E inter-face) are available for various workstation requirements :
The "Top of the Range" model for tele-phone users who need the large display, and internal electronic directory package. This telephone can support up to 2 optiset E adapter modules, and up to 4 optiset E key modules
Professional solution for voice and data communication. As optiset E standard, but including the ability to add key modules and up to 2 optiset E adapters
Display telephone, ideal for users who make extensive use of the system and its many features.
optiset E entry
Low-cost entry-level solution for digital communications.
optiset E basic
Basic configuration for voice and data communication. Includes the ability to connect one optiset E adapter
Add-on device for optiset E
telephones (16 function keys with LED), for name keys or
service functions. Up to four add-on devices can be connected to
one optiset E telephone. The wide range of optiset E
adaptersavailable offers a high level of flexibility when it
comes to meeting the requirements of the workstation in question.
optiset E acoustic adapter
For connecting telephone accessories, e.g. loudspeaker, second handset and add-on microphone.
optiset E analogue adapter
For connecting an analogue telephone, answering machine, or group 3 fax machine etc.
optiset E contact adapter
With two floating connections (60 V/5 Watt) for controlling external devices, such as lamps and secondary bells. These can be used to signal the status (ringing and/or busy) of the associated telephone.
optiset E data adapter/optiset E control adapter
For CTI applications (PC-supported te-lephony).
optiset E ISDN adapter
For connecting ISDN terminals on the desktop (e.g. PC with S 0 card or desk-top video conferencing equipment etc).The adapter can support up to 2 "B" channels using up to 128Kb of information.
optiset E headset adapter
For connecting headsets to the optiset E telephone.
optiset E headset plus adapter
For connecting up to two headsets and provides a 600 ohm tape recording port.
optiset E phone adapter
For connecting an
additional optiset E telephone. This telephone works
totally separately from the "host" telephone i.e. it
has its own extension number and features etc.
System Interfaces
On the trunk side
Euro-ISDN
– S 0 basic rate access with DSS1 protocol. (ISDN2)
– S 2M primary rate access (ISDN30)
Loop start
– Analog trunk connection (Loop calling, Unguarded clear ).
On the user side
Analog
– a/b for connecting analogue terminals, e.g. telephones, group 2 and 3 fax machines, modems etc.
Digital
– U P0/E for connecting digital two-channel system telephones.
Euro-ISDN
– S 0 subscriber bus for up to 8 ISDN devices (e.g. group 4 fax machine, ISDN PC card) and for connecting Hicom cordless S base stations.
Additional interfaces
V.24
– For connecting a service PC, call charge computer, call detail printer.
V.24 with CSTA protocol
– For connecting Hicom Agentline Office, hotel applications, etc.
E&M interface
– Analog nailed (tie line) connection
– Announcement before answering
S 0 , S 2M with CorNet-N protocol
– Digital nailed (tie line) connection
TMOM board
– Enhanced radio paging equipment
| Technical data |
Hicom 150 E OfficePro configuration
Analog station (a/b) and/or
Digital station (U P0/E ) max. 250
Data terminal max. 50
Trunk connections (loop start, ISDN) and/or nailed connections (analog/ digital) max. 120 channels
Mixed configuration possible on the trunk side with analogue (loop start), E&M and ISDN ports.
Line types S 0 , S 2M , loop start, E&M
Cordless Hicom cordless 150 E
Colour of housing ergo grey
Dimensions H x W x D (in mm) 490 x 410 x 390
Weight approx. 22 kg fully equipped
Software IM-Version 1.0
Power supply
The systems are designed for mains
connection as standard. An optional un-interruptible
power supply unit (UPS)
bridges power failures.
Nominal input voltage 115/230 V
Nominal frequency 50/60 Hz
Supply voltage -48 V
Environmental/operating con-ditions
Temperature +5 ºC to +40 ºC
Relative humidity 5 – 85%
Ranges
Up to 300 m between Hicom 150 E OfficePro and the optiset E telephone. Approx. 1000 m with plug-in power unit, depending on the line network. Between networked Hicom systems on company premises:
S 0 nailed connection: approx. 1000 m
S 2M nailed connection: up to 250 m, depending on cable used.
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